Frequently Asked Questions
Everything you need to know about our handcrafted luxury accessories.
How do I care for my raffia hat or bag?
Raffia is a natural fiber that can be spot cleaned with a small amount of lukewarm water and a mild detergent. Do not soak the item, and always allow it to air dry in the shade.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase, provided they are in original condition with all tags attached. Please note that for hygiene reasons, certain headwear may be subject to inspection.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary depending on the destination and are calculated at checkout.
How do I determine my hat size?
To find your perfect fit, measure the circumference of your head approximately one centimeter above your ears. Refer to our comprehensive Size Guide available on each product page for specific conversions.
Are your products sustainably sourced?
Sustainability is core to our brand. We use sustainably harvested Madagascan raffia and work with skilled artisans to ensure ethical production practices and long-lasting quality.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.